Refund and Returns Policy

At Remedium Research, we want you to feel confident every time you order from us. This policy explains when returns are possible, how refunds work, and what to do if something goes wrong with your order. Please read it carefully before making a purchase at remediumresearchlab.uk.

All Remedium Research products are supplied strictly for laboratory and scientific research use only. They are not intended for human consumption, medical treatment, diagnosis, or therapeutic use of any kind. By placing an order, you confirm that you are a qualified researcher or institution and that any materials will be used solely for legitimate scientific and educational research.

Our Approach to Returns

Research-grade peptides are sensitive materials. Their quality depends on careful handling, correct storage, and a controlled supply chain. Because of this, we apply clear rules around what can and cannot be returned. These rules protect the integrity of our products and give every researcher confidence in the materials they receive.

We handle each return request individually and fairly. If you have a concern about your order, contact us first so we can help you find the right solution.

Eligibility for Returns

To qualify for a return, your item must meet all of the following conditions:

The product is unopened, unused, and in its original sealed packaging.
Any tamper-evident seals remain intact and undamaged.
The product label, batch identification, and outer packaging are fully intact.
You raise your return request within the timeframe set out below.

Because these are research-grade materials, we cannot accept returns of items that have been opened, used, partially used, or removed from their original packaging. Once a seal is broken or a product has left our controlled conditions, we can no longer verify its integrity for research use.

Timeframe for Raising a Return

You must contact us to request a return within 14 days of receiving your order. Requests made after this period may not be accepted, as the condition and storage of the product can no longer be reasonably confirmed.

To start the process, email us through the contact details on remediumresearchlab.uk with your order number, the product name, and a clear description of the reason for your return. We will review your request and respond with the next steps.

Non-Returnable Items

Certain items cannot be returned under any circumstances, including:

Opened, used, or partially used products.
Products with broken, missing, or tampered seals.
Items returned without prior authorization from our team.
Products damaged after delivery due to improper storage or handling.
Items returned outside the 14-day request window.
Sale or clearance items marked as final sale.

These restrictions exist to protect the quality and traceability of every research compound we supply.

How to Initiate a Return or Refund

We ask that all returns follow a simple, structured process:

Contact us first. Reach out through remediumresearchlab.uk within 14 days of delivery. Include your order number and reason for the return.
Wait for authorization. Our team will review your request and, if approved, provide a Return Authorization along with return instructions. Do not send any item back before receiving this authorization.
Prepare the item. Repackage the product securely in its original, unopened packaging to protect it during transit.
Return the item. Ship the product to the address provided in your authorization, using a tracked service.

Items sent back without prior authorization may not be processed or refunded.

Shipping Responsibilities for Returns

Unless the return is due to our error, such as a damaged or incorrect item, you are responsible for the cost of return shipping. We recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost or damaged on their way back to us.

We ship worldwide, and return shipping times and costs will vary depending on your location. Any original shipping charges are non-refundable unless the return results from a mistake on our part.

How Refunds Are Processed

Once we receive your returned item, our team will inspect it to confirm that it meets our return conditions. We will notify you by email once the inspection is complete and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear, though this can depend on your bank or card provider. Processing times outside our control may add to this window.

If a return does not meet our eligibility conditions, we will contact you to explain the decision. In some cases, we may return the item to you at your expense.

Damaged or Incorrect Orders

We take great care with packaging, but we understand that problems can occasionally happen during worldwide shipping. If your order arrives damaged, or if you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number.
Clear photographs of the damaged item and its packaging.
A description of the problem or the incorrect item received.

If we confirm that the product was damaged in transit or that an error occurred on our side, we will arrange a replacement or a full refund, including any related shipping costs. In these cases, you will not be responsible for return shipping charges.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can usually cancel orders that have not yet been dispatched. Once an order has shipped, it falls under the standard return process described above.

Questions About This Policy

If you have any questions about returns, refunds, or the status of your request, please get in touch through the contact page at remediumresearchlab.uk. Our team is happy to help and will respond as promptly as possible.

This Refund and Returns Policy forms part of our terms of purchase. By ordering from Remedium Research, you confirm that you have read and understood this policy and that all products will be used strictly for laboratory and scientific research purposes only. Read more